Hanse Haus’s customer service is there for you even after you move in. Contact us

Hanse Haus
customer service

Do you need help with technical problems? Has your heating broken down, is water leaking or is your door stuck?

With us, you always have a direct contact person for your problems and concerns relating to your Hanse Haus prefabricated house.

Because Hanse Haus is one of the few prefabricated house manufacturers with its own customer service to support clients even after they move into their new home.

To request customer service, please fill out the following form.

Request
customer service

From Monday to Friday
We will contact you within 24 hours to discuss the next steps.

Weekends and public holidays
We will respond to enquiries received at weekends or on public holidays on the following Monday or working day.

Note: Fields marked with an asterisk (*) are obligatory.

Contact information

Problem description

What problem are you experiencing?

Heating problems

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Grauer Hintergrund mit Überlagerung

Emergency hotline for the heating system

For urgent problems with your heating system on public holidays and at weekends, we have set up an emergency hotline.

On public holidays and at weekends, you can reach our emergency heating service from 8 am to 6 pm on +49 (0) 9741-808-110.