Hanse Haus’s customer service is there for you even after you move in

Customer service

Do you need help with technical problems? Has your heating broken down, is water leaking or is your door stuck? With us, you always have a direct contact person for your problems and concerns relating to your Hanse Haus prefabricated house. Because Hanse Haus is one of the few prefabricated house manufacturers with its own customer service to support clients even after they move into their new home. Contact us!

To request customer service, please fill out the following form.

Request customer service

From Monday to Friday
We will contact you within 24 hours to discuss the next steps.

Weekends and public holidays
We will respond to enquiries received at weekends or on public holidays on the following Monday or working day.

Note: Fields marked with an asterisk (*) are obligatory.

Contact information

*

First name *

Last name *

Street *

House number *

Post code *

City *

Country *

Building number

Year of construction

E-mail address *

Telephone number *

Mobile

Problem description

What problem are you experiencing?

Heating problems

Manufacturer

Model

Error code on the display

Unable to provide information about the error code

Yes, but without success. The problem continues

No

Have you reset / restarted the heating system?

Bitte beschreiben Sie das Problem

Other problem

Please describe the problem

You can upload image files (only .jpg) here (Select multiple files simultaneously with the CTRL key - max. 10 MB per form)

I hereby agree that Hanse Haus GmbH may contact me by as specified by telephone, e-mail or post, so that I can make use of the customer service. *

I am aware that I can revoke this consent at any time with effect for the future. I have taken note of the information on my other rights in connection with the use of my personal data on the data protection information page.

Emergency hotline for the heating system

For urgent problems with your heating system on public holidays and at weekends, we have set up an emergency hotline.

On public holidays and at weekends, you can reach our emergency heating service from 8 am to 6 pm on +49 (0) 9741-808-110.